Articles
Advancing Organizations from Intent to Effect: Harnessing Six Core Skills for Success
The success of an organization in the 21st century depends on its ability to harness the power of design and transform it into a holistic force for growth and impact.
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Moving Beyond Vanity Metrics: Governments Must Focus on Outcomes in Tech Systems Development
Governments can unlock the full potential of digital transformation and create a lasting, positive impact on their communities.
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Embracing People-Centricity: Merging Internal and External Design Approaches for Holistic Organizational Success
The future belongs to those who embrace people-centricity in every aspect of their business, driving continuous improvement and positive impact for all stakeholders.
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Time to Optimize Interagency Collaboration
Technology can be a powerful enabler for improving communication, coordination, and efficiency across government agencies.
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Rethinking Government Procurement: Attracting Innovative Companies with the Lean Startup Methodology
By adopting the Lean Startup methodology, governments can create a more agile procurement environment that fosters innovation and attracts forward-thinking companies.
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Conversational AI & How It's Transforming Customer Experience
Conversational AI has the potential to improve the customer experience, reduce costs, and increase efficiency in many areas of business - if businesses know how to use it right.
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How USPS Can Harness AI to Transform and Satisfy Customer Needs
By leveraging AI, the USPS can create a more efficient, customer-focused organization that's ready to compete in the digital world.
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Five Habits of Design Thinking That'll Help The Government
Design Thinking is a learned skill - one that governments can incorporate for better problem-solving
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Conversational AI: An Incredible New Tool For Government
People don't just expect seamless customer experience from businesses; as citizens, they expect better services from the government too. That's where Conversational AI comes in.
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Needfinding Innovation: Disrupting The Market To Succeed
There's a method to disruption startups need to really succeed in the market.
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An Introduction to Human-Centered Design
Whether you're a designer, developer, or business leader, HCD can help you deliver more relevant and delightful customer experiences.
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An Introduction to Conversational AI
Conversational AI is the exciting technology that enables machines to communicate with humans through natural language, revolutionizing the way we interact with technology.
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